Casino / Slots
At b7bet, this Privacy Policy sets out exactly what data we collect when you use your account, how we store it, and the choices you have over it. Access to our platform and the protections described here depend on your local law and eligible regions.
This Privacy Policy describes how b7bet collects, processes and retains information you provide or generate through your account. When you register, we collect the details you enter — name, contact information and any verification documents requested during account setup. When you make a deposit or withdrawal through bKash, Rocket or Upay, the transaction reference, amount and timestamp are recorded against your account wallet. We also collect device and browsing data automatically: browser type, IP address, session duration and the pages you visit within the platform. This is used to maintain account security, detect irregular activity and improve how the lobby and account dashboard function for you. We do not sell your personal data to third parties for their own marketing purposes. Data may be shared with payment processors — including the local mobile wallet services you use — strictly to complete the transaction you request. Any data shared with game content providers such as JDB, Pragmatic Play, PG Soft, Habanero, Spadegaming or Microgaming is limited to what is needed to deliver the game session. All data handling depends on applicable local law and the eligible regions in which our platform operates. If you have questions about a specific data point, the support routes on this page are the right place to start.
Not every service you reach from b7bet falls under this policy. Understanding the boundary helps you know which organisation to contact when you have a data question. The four areas below draw that line clearly.
Everything you do while signed in — login activity, account settings changes, session history and wallet balance reviews — is covered by this policy. We hold those records and you can request them through the support channels listed on this page.
Deposits and withdrawals processed through bKash, Rocket or Upay generate records on both our platform and the wallet provider's own systems. This policy covers our copy of that record. The wallet provider's own privacy terms govern the data held on their side.
Game session data generated while you play titles from studios such as Pragmatic Play or PG Soft may be processed by those studios under their own data policies. We receive a summary of session outcomes linked to your account; the studio holds the full game-server log.
Links or integrations that take you outside the b7bet platform — including external payment apps or verification services — are not covered here. Once you leave our environment, the privacy practice of that external service applies. We have no control over how they handle your data.
You have several concrete options available to you under this policy, and each one has a clear path inside your account or through our support team. To review the personal data we hold, open the account dashboard and navigate to the profile section — the details displayed there reflect what is currently on record. If any information is incorrect — a contact number entered at registration, for example — you can update it directly from the same screen, provided your account is in good standing. For data that cannot be edited from the dashboard, raise a request through the support contact route shown below, and we will carry out the correction on our side. If you want to understand which payment records we hold — including bKash, Rocket or Upay transaction references linked to your wallet — the transaction history section of your account lists every entry. Deleting your account and the associated data is a request that must be submitted to support; we will confirm the steps and any conditions that apply under local law before actioning it.
Open the account dashboard and go to the profile section to see the personal data currently on file. Transaction history shows every payment reference linked to your bKash, Rocket or Upay wallet.
Update contact information directly from the profile screen when you are signed in. For fields that are locked after verification, submit a correction request through support and we will handle the update.
If something in your account data is unclear — an unrecognised session, an unexpected transaction entry — contact us through the routes below. Include your registered contact detail so we can locate the right record quickly.
Closing your account and requesting data deletion must go through the support team. We will outline the steps, confirm what is retained for legal or financial record purposes, and let you know the timeline.
If you have a question about your data, want to correct a record or need to understand how a specific piece of information is used, the channels below are the right place. Use the route that suits you — all of them go to the same support team that handles account and privacy matters.
Open the chat widget from any page while signed in to reach the support team directly. For privacy or data questions, describe the issue and your registered contact detail so the agent can pull up the relevant record.
Write to the support address published in the Help section of your account. Email is suitable for detailed data requests — attach any relevant reference numbers, such as a bKash or Rocket transaction ID, so the team can locate your record.
The Help section inside your signed-in account lists answers to common privacy questions and links to the request forms for data correction or account closure. Start here before reaching out to support directly.
We approach data handling as an operational responsibility, not just a compliance step. The four areas below describe what we do in practice to keep your account data accurate, secure and within your control.
We use cookies to keep your session active while you are signed in, remember your lobby preferences and detect unusual login patterns. You can review and manage cookie settings through your browser. Disabling certain cookies may affect how account pages load.
Login activity is monitored for patterns that differ from your normal access behaviour. If we detect something unusual — a new device, an unfamiliar location — additional verification steps may appear before you proceed. These checks use the contact detail registered to your account.
We retain account registration data, session records and payment references — including bKash, Rocket and Upay transaction logs — for the period required by applicable financial and regulatory obligations. After that period, data is deleted or anonymised. Exact retention periods depend on local law.
When this policy changes in a way that affects your rights, we publish an updated version and note the revision date at the top. If the change is material, we send a notification to the contact address linked to your account before the new version takes effect.
These are the questions we hear most often about how b7bet handles account data, payment records and your rights under this policy. If your question is not here, the support team handles policy queries through live chat and the email address in the Help section.
We collect the name, contact information and any identity documents you submit during account setup. Once you start transacting, payment references from bKash, Rocket or Upay are added to your account record. Device and browser data is collected automatically each session.
Yes. Open the account dashboard and go to the profile and transaction history sections — most of your data is visible there. For a fuller picture, submit a data access request through email support, and we will compile what we hold and send it to your registered address.
Each transaction reference, amount and timestamp is logged in your account wallet history the moment the payment is confirmed. These records are kept for the period required by applicable financial obligations. You can view them any time from the transaction history screen inside your account.
Only the data needed to run your game session is passed to the studio. That typically means a session token and account identifier — not your payment details or full registration information. Each studio processes that data under its own policy; we pass the minimum necessary.
Editable fields — such as a contact number — can be updated directly from the profile screen while signed in. For locked fields, such as identity documents submitted at registration, contact support through live chat or email with the correction you need and we handle it from our side.
Submit an account closure request through the support team. We will confirm what data is deleted, what is retained to meet financial record obligations under local law, and the expected timeline. Data we are legally required to keep is held for the minimum required period, then removed.