b7bet publishes these legal terms so you know exactly what governs your account, your transaction records, and your access to our lobby — all subject to your local law and eligible region. Availability of our services, including transactions processed through bKash, Rocket, and Upay, depends on whether access is permitted under the laws that apply to you.
Jurisdiction-dependent access
bKash, Rocket, Upay transaction records
Account data rights
Published support routes
POLICY POSTURE
How b7bet Applies This Policy
Our legal framework covers every interaction you have with b7bet — from the moment you open an account to each deposit or withdrawal you submit through bKash, Rocket, or Upay. We hold transaction records against your account so you can cross-reference any movement at any time through the account dashboard. These records are retained in line with our data retention schedule, details of which are available on request through our support route. Access to b7bet and all associated services, including our live casino tables, slot rooms and sportsbook category, is conditional on whether such access is lawful under the rules that govern your region. We do not extend service to regions where access is prohibited, and we rely on you to confirm that accessing our platform is permitted where you are located. Where a conflict arises between our terms and local law, local law takes precedence for your jurisdiction. If you use a local payment wallet such as bKash or Rocket to fund your account, the transaction is also subject to the terms published by that wallet provider. Our policy covers what happens on our platform; the wallet provider's own terms govern their side of the transfer. Questions about a specific transaction on our side can be directed through the support contact route shown in your account area.
bKash transaction records kept on account
Rocket and Upay transfers subject to wallet provider terms
Region eligibility confirmed by local law
Retention schedule available on request
INSIDE AND OUTSIDE SCOPE
What This Policy Covers and What It Does Not
Our legal policy is specific about its boundaries. Understanding what falls inside and outside its scope helps you know where to direct a question and which terms govern each part of your experience.
Account Access
This policy governs how your b7bet account is opened, maintained and closed, including identity checks, login security and access suspension. It does not extend to access decisions made by your internet service provider or device operating system.
Transactions and Records
Deposits and withdrawals processed through bKash, Rocket or Upay fall within our policy for the portion of the transaction that occurs on our platform. The wallet provider's own published terms govern their side independently of ours.
Site Content and Games
Game content available in our lobby — including titles from studios such as Pragmatic Play, PG Soft and Habanero — is covered by this policy for the purpose of fair display and account crediting. Individual game mechanics are governed by each studio's rules as shown in the game interface.
Third-Party Services
Links or integrations that take you outside the b7bet domain, including external wallet apps or browser-level tools, are not covered by this policy. We take no responsibility for the practices of third-party services accessed through or alongside our platform.
YOUR AVAILABLE ACTIONS
Practical Rights Under This Policy
You have specific actions available to you under the terms that govern your b7bet account. First, you can review your full transaction history — every bKash, Rocket or Upay movement is logged under the Transactions section of your account dashboard, and that record is yours to check at any time. If you spot an entry that does not match what you submitted, raise it through the support contact route rather than assuming it will self-correct. Second, you can request a correction to account details that are factually wrong — name spelling, contact address or linked wallet number. Open the account settings page and follow the update fields shown there; for fields that require verification before a change is accepted, the screen will tell you which documents to attach. Third, you can ask a question about how your data is handled or how long records are kept; direct that to our policy contact, detailed in the support section below. We aim to acknowledge policy-related questions within a reasonable period and respond with a substantive answer before asking you to take further steps.
Review Transaction Records
Your full deposit and withdrawal log — covering bKash, Rocket and Upay entries — is visible under the Transactions tab in your account. Check it against your wallet history to confirm every entry.
Correct Account Details
Open account settings and use the editable fields to update contact information or wallet numbers. Fields that need verification will prompt you for the required documents before saving the change.
Raise a Policy Question
If you have a question about data retention, record access or how a specific policy clause applies to your account, send it through our published support route with your account reference included.
Request Support on Access
If your account access is restricted and you believe the restriction is an error, contact support through the live chat or email route shown in your account area and include your registered wallet number for verification.
POLICY CONTACT ROUTES
How to Reach Us on a Legal or Policy Matter
For any question specifically about this legal policy — account data, record requests or access eligibility — use one of the contact routes published in your account area. We do not publish support hours or response-time commitments we cannot stand behind, so check the contact page for current availability rather than assuming a fixed schedule.
Live Chat
The live chat widget is accessible from within your logged-in account area. Use it for policy questions that need a quick clarification; have your account reference and registered bKash or Rocket number ready when you connect.
Email Support
For written policy requests — such as a data retention query or a formal correction request — use the email address shown on the Contact page of this site. Include your account ID and a clear description of the record or clause you are asking about.
Account Help Centre
The Help section inside your account lists the most common policy questions alongside the step-by-step actions for each. Check there first; it covers wallet verification, record access and account detail updates with the exact fields to use.
DATA AND ACCOUNT SECURITY
How We Handle Your Data and Account Records
We keep your account data — including every transaction record tied to bKash, Rocket or Upay — stored under access controls that limit who on our side can view it. You can request a summary of what data we hold against your account through the email support route; we will confirm receipt and provide the summary through a verified response to your registered contact.
Data Retention
Transaction records and account activity logs are retained for a period determined by our internal policy and applicable regional requirements. The specific retention schedule is available on written request through our email support route.
Cookie Handling
We use session and functional cookies to keep your account active during a browsing session. No marketing cookies are placed without your acknowledgement. You can manage cookie preferences through your browser settings at any time.
Account Security
Your account login is tied to your registered credentials. We recommend you keep your password unique to b7bet and update it if you suspect unauthorised access. Report any suspected breach immediately through the live chat route.
Requesting Changes to Your Record
To correct or update data we hold — such as a linked wallet number or contact address — use the account settings fields first. For corrections that cannot be made through settings alone, submit a written request via email with your account ID attached.
COMMON POLICY QUESTIONS
Legal and Policy Questions Answered
These are questions we hear regularly about our legal terms, account data and eligibility. If your question is not here, send it through the email or live chat support route with your account reference.
Does the b7bet legal policy apply to me if I am in Bangladesh?
Access to b7bet and the applicability of our policy depend on whether using our platform is permitted under the laws that apply to your location. We do not determine local law on your behalf — confirm that access is lawful for you before opening or continuing to use an account.
Can I see what personal data b7bet holds on my account?
Yes. Send a written request through our email support route with your account ID and we will confirm what data is held against your record. Transaction logs, linked wallet details and account activity are the main categories. We respond to data requests through your registered contact address.
How do I correct an error in my account details?
Open account settings and use the editable fields to update your information. For fields that require identity verification before a change is accepted — such as a linked bKash or Rocket number — the screen will show you exactly which steps to follow. For corrections outside the settings panel, contact email support.
How long does b7bet keep my transaction records?
Records are retained for a period set by our internal policy and any applicable regional requirements. The precise schedule is not published as a fixed number because it may vary by record type or region. Request the schedule specific to your account through our email support route.
What happens to my data if I close my account?
Closing your account does not immediately erase all records. We retain certain data — including transaction logs tied to bKash, Rocket or Upay payments — for the period required by our retention policy. After that period, data is removed from active records. Submit a specific query through email support for your account.
Who do I contact if I have a complaint about how this policy was applied?
Direct policy complaints to our email support route with a clear description of the issue, your account ID and any relevant transaction reference. We acknowledge complaints through your registered contact and work through the steps with you directly rather than redirecting you to a form.
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